More workshop info
materials
Every piece made in our lost wax workshop is cast in Australian Sterling Silver 925 or 9ct gold.
ongoing care
Silver
Sterling silver is made to last. It won't lose its colour or turn your skin green, but it will tarnish to varying degrees when exposed to water, air, sweat, chlorine and other chemicals or left unworn for long periods of time. Storing your piece where it is safe and dry will help it keep its shine. If it becomes tarnished, a silver cleaning polishing cloth or silver cleaning solution will help.
gold plated silver
I plate my jewels in an 18ct hard-gold coating. Gold plating will naturally wear off over time. You can make this coating last as long as possible by storing these pieces separately and avoiding exposure to sweat, water and harsh chemicals. If your plating is in need of a refresh I provide a re-plating service from $30 (excluding postage).
gold
tktk
refunds/rebookings
Rebooking
All ticket purchases can be re-booked to a later available date or exchanged for store credit so long as notice is provided to us of your intention to do so no later than 48 hours prior to the class. If you are unable to make the class at short notice, you're more than welcome to give your ticket/s to someone who can!
refunds
All ticket purchases are fully refundable so long as notice is provided to us of your intention to refund no later than one week before the intended class date. Giftcard ticket purchases are redeemable within 3 years and non-refundable.
non-refundable circumstances
We are unable to provide a refund, store credit or re-book tickets within 48 hours of the class. The same policy applies to no-shows, to those who miss their booked class time and those who arrive at their class too late for our teachers to be able to catch them up while continuing the rest of the class. Please double check your tickets and the booked class time and date beforehand. If you are unable to make the class at short notice, you're more than welcome to give your ticket/s to a mate or family memeber who can! Upon request, exceptions may only be granted for sickness arising within 48 hours if a medical certificate is supplied.
shipping
standard workshop pieces
Once processed, handmade and finished, orders are shipped with Australia Post and customers are emailed a tracking number. Domestically, express shipping should take 1-2 business days, while standard shipping may take up to a week depending on location. International shipping timelines vary. We offer free standard shipping on orders over $100. All shipments are carbon offset.
wedding bands
I plate my jewels in an 18ct hard-gold coating. Gold plating will naturally wear off over time. You can make this coating last as long as possible by storing these pieces separately and avoiding exposure to sweat, water and harsh chemicals. If your plating is in need of a refresh I provide a re-plating service from $30 (excluding postage).
